• Standard UK delivery £ 3.95 • Free UK delivery over £45 • Free Worldwide delivery minimum spend applies •

Delivery, Returns and Refunds

Delivery

UK Orders under £45 

£3.95 - Standard delivery (3-5 working days) - Monday - Friday 

£4.95 - Express delivery (next day courier service) - Monday - Friday

England, Wales & Scottish Mainland only

UK Orders over £45

FREE - Standard delivery (3-5 working days) - Monday - Friday 

£2.95 - Express delivery (next day courier service) - Monday - Friday

England, Wales & Scottish Mainland only

UK Orders over £65 

FREE - Express delivery (next day courier service) - Monday - Friday 

England, Wales & Scottish Mainland only

Europe 

£9.00 - Royal Mail Tracked and Signed For service 

Free European Royal Mail Tracked and Signed service on orders over £65 

Worldwide* 

£15.00 - Royal Mail Tracked and Signed For service

Free Worldwide Royal Mail Tracked and Signed service on orders over £150

* Sorry we don't ship to South Africa at present. 

For European and Worldwide deliveries please allow between 3-10 days. Some exceptions may apply depending on the country and deliveries may take up to 21 days. 

Prices quoted are for an average 2 kg max parcel, excessive weights over this may incur extra charges.   

For express next day delivery

Orders placed before 11am Monday to Thursday will arrive the next working day before 5.30pm, except certain postcodes.
Not including Saturday or Sunday.

Orders placed before 11am on a Friday will arrive on the following Monday. Excluding Bank Holidays.

When ordering please provide a mobile number and/or email address to receive delivery updates.

 All our deliveries (standard and express) are tracked and require a signature.

 

Returns and Refunds

What is your returns policy ?

Here at Siskyn we hope you love our products as much as we do, we do however understand sometimes items need to be returned. If you'd like to return your products please be aware items can only be returned for a refund or exchange if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and must be returned within 14 days of purchase.

Our products are manufactured to the highest quality standards. In the unlikely event goods are found to be faulty within 30 days of purchase please feel free to return them for a full refund or replacement. We do require that you contact us either by using our contact form/email at support@siskyn.co.uk or phone 01209 697413 prior to returning the goods. We are unable to provide this service for products where faults have been caused by accident, neglect, misuse or normal wear and tear. Products purchased as a set can only be returned as a complete set, not as individual items. Refunds for products given as a gift can only be given to the original purchaser.

Gift cards, samples, sale items and free gifts are non-returnable/non-refundable items.

You must arrange for and pay the postage costs of returning the products to us. Please ensure that the item(s) are securely packed and for your protection we recommend that you use a recorded delivery service, as we cannot accept liability for goods lost in transit. If you are returning a faulty or damaged product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt.

Damaged in Transit/Delivery Discrepancies

Please check all orders carefully on receiving them. If you receive an order that has been damaged in transit or if there is an order discrepancy, please notify us within 72 hours of receiving your item(s). We will require a photo of the the damaged item to allow us to contact the delivery company. 
Return Instructions
Before returning an item and in order for us to deal with your return efficiently please contact us either by using our contact form/email at support@siskyn.co.uk or phone 01209 697413 to discuss your return and receive an authorisation number.

• Please include a note giving the reason for return. This must include your order number, which you will be able to find on the original paperwork with the order or on the email we sent to confirm your order.
• Wrap the item securely in its original packaging (if possible) with all accessories. This is very important.
• Send the package to the address below:

Returns Department,
Siskyn,
55 Enys Road,
Camborne,
Cornwall,
TR14 8TW
United Kingdom

• Please mark your RA (Returns Authorisation) number which we will give you when you email / phone in your return, clearly on the parcel
• We will notify via email when we have processed your return.

Our returns policy does not affect your statutory rights.